Questions
If yours isn't here, email support@zoomin.axisdigital.ai.
Do I need to install anything?
No. Recording happens in the browser using the standard screen-capture API. Chrome, Edge, Firefox and Safari 17+ on a desktop all work. Phones can watch but not record — that's a browser limitation, not ours.
What's the catch with the free plan?
There isn't one, but there are limits: 25 recordings, 5 minutes each, 5 GB, and a small Zoomin badge on pages you share publicly. No card required, no trial clock, and your videos don't get deleted if you never upgrade.
What happens to my videos if I cancel?
You drop to the Free plan's limits. Nothing is deleted — but if you're over 25 recordings you won't be able to make new ones until you delete some or resubscribe. Your existing share links keep working.
Can I download the original file?
On Pro, yes — the finished MP4, at full quality, from the video's page. We don't keep the raw browser recording after converting it; it's an intermediate file that no player handles well, and storing it would double what everyone's videos cost.
How long does processing take?
Roughly a third of the recording's length — a 9-minute video is usually ready in about 3 minutes. You get a share link immediately and the page shows a progress bar until the video is playable.
Is my video private?
By default, entirely. Recordings are stored in a private bucket and every URL is signed and short-lived. A video only becomes viewable without a login when you explicitly publish it, and you can un-publish or rotate the link at any time.
Can I use my own logo instead of yours?
That's what Pro's intro and outro cards are for — and you can put your own image behind the camera bubble at the same time. The Zoomin badge on public pages also comes off on Pro.
Do I have to design the intro myself?
No. Every account starts with nine intro animations, nine matching sign-offs and seventeen camera backgrounds already in its library, so a branded recording is a dropdown rather than an afternoon in a design tool. Type what this one should say and it's done. Upload your own whenever you'd rather, and they don't count against your upload limit.
Do I have to make a new card for every video?
No. A card is a look you set up once; the words on it belong to the recording. Pick the same intro every time and type what this one should say, and you get a consistent series that isn't repetitive. A preview shows the text on the card at the size, position and timing it will actually be burned in at.
Can I tell whether anyone watched the whole thing?
Yes. Alongside the view count there's a retention curve — the share of viewers still watching at each tenth of the video — so a recording people abandon ten seconds in looks different from one they finish. It's on the free plan. What you don't get is who they were: we don't fingerprint viewers or build profiles.
Do you train AI on my recordings?
No. Your videos are yours. We don't analyse them, we don't transcribe them for anyone else's benefit, and we don't hand them to a third party.